North Bay Waterworks Privacy & Security Policy

Protecting your privacy is important to us. We hope the following statement will help you understand how North Bay Waterworks collects, uses, and safeguards the personal information you provide on our Website.

Security

When you send confidential personal account data, it is protected by a “secure session” using Secure Sockets Layer (SSL).

Information Collection

When you browse www.NBWH2O.com and have not registered for any online service, you browse anonymously. Personal information — such as your name, address, phone number or email address — is not collected as you browse. The North Bay Waterworks Website does, however, use “cookies” to collect information about how our site is used. Information, such as the server your computer is logged onto, your browser type (for example, Chrome, Firefox, Safari, etc.), and whether you responded to a banner ad, E-mail, or E-Newsletter Subscription, is collected and aggregated. This information measures response rates to banner ads and email offers.

Information Use

We may use the information you have given us, for example, to provide a service, ensure proper billing, measure consumer interest in our various products, and inform you about new products and services. If you have provided your email address to a company we’ve partnered with to make their products and services available to us, we may send you email offers. We may also send you email offers if you have provided your email address to a third party and have actively chosen or requested, on an opt-in basis, to receive email offers from other parties. These offers may be based on information you provided in your initial transaction with us, in surveys, from information that may indicate purchasing preferences and lifestyle, as well as information available from external sources, such as census bureau data. These email offers come directly from North Bay Waterworks. You can opt out of receiving email offers from North Bay Waterworks as described below in the section “Declining Email Offers.”

When we send emails to you, we may be able to identify information about your email address, such as whether you can read graphics-rich HTML emails. If your email address is HTML-enabled, we may send you HTML emails.

We aim to deliver information to people we believe will find it of value. Offers are developed and managed under strict conditions designed to safeguard the security and privacy of customer personal information.

Declining E-mail Offers

North Bay Waterworks provides customers with an easy way to opt out of receiving email offers. Although some customers say they appreciate receiving notice of these carefully designed opportunities, we recognize the importance of providing you with choices. At any time, you may request to stop receiving offers by replying to our email with your preferences. All e-mail offers you receive from North Bay Waterworks will notify you of how to decline receiving further offers. You may submit a request to decline receiving further email offers online at any time.

Children

We do not use our website, www.nbwh2O.com, to solicit data from or market to children under 18.

Company Commitment to Privacy

The North Bay Waterworks Internet Privacy & Security Policy applies only to our United States customers and U.S. visitors to our website. If you are a U.S. customer and have questions about our online Privacy & Security Policy or your E-Newsletter account, please call 707-799-5116 or send an email message to BH@NBWH2O.COM.

Customer Choice – Direct Mail and Telemarketing

If you would like to decline to receive North Bay Waterworks email offers in the United States, request information about your account, or have a question or concern, don’t hesitate to contact us online at BH@NBWH2O.COM. We do not participate in telemarketing.

Linked Internet Sites

You should be aware that other Internet sites you link from North Bay Waterworks may have privacy provisions that differ from those in our Privacy & Security Policy.

Changes to the Internet Privacy & Security Policy

Our Internet Privacy & Security Policy is effective as of January 1, 2015. Changes will be noted here so that you are fully informed about the privacy protections we provide and your choices regarding our use of personal information. If you have any questions, please call 707-799-5116  or email North Bay Waterworks at BH@NBWH2O.COM.